Privacy Notice

Last updated: December 5, 2025

At Cloud9 Studios LLC, operating as Ning Ma Photography ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website www.ningmaphoto.com (the "Site") or make a purchase from us. Please read this Privacy Notice carefully. If you do not agree with the terms of this Privacy Notice, please do not access the Site.

1. Information We Collect

Personal Information You Provide

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, postal address, and phone number
• Payment Information: Credit card numbers, billing address, and other payment details (processed securely through third-party payment processors)
• Account Information: Username, password, and account preferences
• Communication Information: Messages you send to us through contact forms, email, or other communication channels
• Newsletter Subscription: Email address when you subscribe to our newsletter

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and how you interact with our Site, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages you visit, time spent on pages, links clicked, and other actions you take on the Site
• Location Information: General location data based on your IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your orders, products, services, and promotional offers
• To send you newsletters and marketing communications (with your consent)
• To respond to your inquiries, comments, and requests
• To improve and personalize your experience on our Site
• To analyze how our Site is used and to improve our services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Use
• To protect our rights, property, and safety, as well as that of our users and others

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., Stripe) to handle payment transactions
• Shipping carriers to deliver your orders
• Email service providers (e.g., Resend) to send communications
• Analytics providers to help us understand how our Site is used
• Hosting providers to maintain and operate our Site

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our Site. Cookies are small data files stored on your device that help us improve your experience.

We use cookies for:

• Remembering your preferences and settings
• Analyzing Site traffic and usage patterns
• Providing personalized content and advertisements
• Improving Site functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through trusted third-party providers
• Regular security assessments and updates
• Access controls and authentication measures

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to another service provider
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Site, you consent to the transfer of your information to these countries.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy notices of any third-party websites or services you visit.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Notice on this page and updating the "Last updated" date.

We encourage you to review this Privacy Notice periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us: